Frequently Asked Questions about Homestyle Meals
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Dear Friends,
We are pleased and honored that you have chosen Homestyle Direct as your home delivered meal provider. We would like to take a few minutes to explain how our program and services work by answering some of the most frequently asked questions.
What do the meals cost?
For easy ordering and to ensure cost effective pricing All entrees are $6.95 each. The same cost as your average meal at a fast food restaurant, only our meals are “home made” fresh with the finest ingredients then fast frozen, and delivered directly to your door. Again all of the items on the menu, dinners, breakfasts, other goodies are priced the same from pancakes to prime rib. There will be an out of area shipping and handling fee, please call the office or visit us on the web at www.homestyledirect.com for additional charges. We do require a $50.00 minimum order not including shipping.
Do I have to sign any contracts?
There are no contracts or obligations on how often you need to order. If you are hungry give us a call and we will deliver a delicious home cooked meal! If you would like, we can set you up on an auto ship program, to make sure that your loved ones are never without delicious nutritious home cooked meals, just call the office to get that set up.
What do the meals include?
All of the meals are self-contained and are designed for one person. The dinners will include a serving of assorted vegetables, a serving of assorted starch along with the main entree. The breakfast entrees are also self-contained, most may include a serving of starch and a breakfast protein (meat) some may also include fruit. All of these items provide 1/3 of the daily recommendations. The extras or other goodies, and soups can also be ordered. The soups (which are seasonal items) are 16 ounces. Most of the dessert options are two to four servings.
Can I mix and match side dishes or vegetables?
Each entrée is packaged with certain side dishes and vegetables chosen to compliment the complete meal, making it nutritionally sound and delicious. We think you will enjoy our selections.
How long will the meals keep in my freezer?
Each entrée is heat sealed and will stay fresh in your freezer for up to one year. We recommend, however that the meals are consumed with in three to six months to maintain the quality and freshness.
How do I place an order?
There are several ways to place your order, chose the one that is best for you.
Online: Orders can be placed directly on our website at www.homestyledirect.com You can set up your own account for easy access and ordering.
Phone: Our toll free number is 1-866-735-0921 extension 2, leave your order on our voice messaging system, and we will process your order and call you back with a delivery time and date. If you do not like to leave messages press extension 0 and one of our customers service representatives will gladly help you.
Fax: You can always fax an order at anytime by dialing 1-208-423-4615, again we will process your order and call you back with a delivery time and date.
Mail: Send mail orders to Homestyle Direct at P.O. Box 159, Kimberly, Idaho 83341
When will I get my order?
All orders are processed as soon as they are received, our customer service department will call you and let you know the date you should expect your package. All orders are shipped out on Mondays, and are usually received two to three days after, depending on the shipping area.
Where do you ship?
We ship to any address in the continental United States, remember that we are unable to ship to a PO Box, a physical address is required.
How will my meals arrive?
If you are in our local delivery areas you will have a Homestyle Direct delivery person deliver to you. If you are outside of that area we will ship your package to you using a private shipping company-example UPS.
Your order has been place in a styro-foam cooler and shipped frozen and packaged with dry ice (solid carbon dioxide). Dry ice is harmful if eaten or swallowed. Dry ice is extremely cold and may cause severe frostbite if it comes in contact with bare skin. Dry ice must be handled carefully. Do no touch to skin, mouth or eyes. Do not put in drinks. Do not eat. Keep out of the reach of children.
To dispose of dry ice: After removing your food items, leave the wrapped dry ice inside the insulated cooler with the lid closed and place the cooler in a well ventilated area. Within 24 hours the dry ice will have fully evaporated.
If dry ice has melted prior to delivery don’t be alarmed: In some cases the dry ice may have fully evaporated prior to delivery. If the product is “refrigerator cold,” simply return it to the freezer.
What if I am not home to get my meals?
No worries, your order will be delivered in a insulated, tightly sealed, waterproof cooler, with enough dry ice to maintain freshness upon delivery until you are able to get home.
How do I prepare the meals?
You will receive a complete reheating instruction sheet in this package of information. All the entrees are prepared fresh and fast frozen, it is really important to thaw the meals completely before warming. We recommend that you place several entrees under refrigeration, they will thaw slowly and assure that you will have several ready to warm when you need them. Thawing assures that the entrees will warm more evenly. Please remember that even with our tested cooking times everyone's microwave/oven heats differently, there may be some trial and error in order to determine the perfect warming time in your home. Please refer to the reheating instruction sheet or give us a call for any questions you may have.
Payment Options
We accept all Visa, MasterCard, American Express, PayPal and Debit Cards.
Please contact us with any further questions:
Email: info@homestyledirect.com
Toll Free: 1(866)735-0921