FAQs
WHAT DO THE MEALS COST?
If you are a Medicaid recipient and are eligible or are currently on the waiver programs through Medicaid, once you are approved by Medicaid, there is no charge for our meals. Homestyle Direct handles all of the Medicaid billing on your behalf. If you are unsure about your qualifications, contact your local Medicaid office. You can also call us, and we will provide the appropriate guidance. All of the items on our menu are priced the same.
IS THERE A MINIMUM ORDER; HOW MANY MEALS DO I GET?
If you are a Medicaid client, the number of meals you receive is determined by your Medicaid nurse reviewer at the time of your annual eligibility review. You may be eligible for either one or two meals per day, depending on your needs. If questions arise about your quantity of meals, please contact your local Medicaid office.
WHAT DO THE MEALS INCLUDE?
All of the meals are self-contained and are designed for one person. The dinners include a serving of assorted vegetables, a serving of assorted starch, and the main entree. The breakfast entrees are also self-contained. Most include a serving of starch and a breakfast protein (meat). Some may include fruit. If you are on Medicaid, you are eligible to receive a portion of Medicaid fruit and powdered milk with each order. If you are interested in receiving these additional items, you must let us know with each order. We will not send them unless you request them. All of these items provide 1/3 of the daily recommendations.
HOW DO I PLACE AN ORDER?
After your initial contact with Homestyle Direct at 1-866-735-0921, you will be assigned a user name and password that allows you to order from this site. Please remember that we need orders at least two weeks prior to your scheduled delivery date to ensure you receive your preferences.
WHEN WILL I RECEIVE MY DELIVERY?
We deliver to all on a monthly basis. (All the meals that you are approved for will be delivered at one time.) If you cannot accommodate all your meals in one delivery or shipment, we will put you on a bi-monthly delivery schedule. Bi-monthly is the 2nd and 4th weeks or the 1st and 3rd weeks (not every other week).
HOW WILL MY MEALS ARRIVE?
Homestyle Direct will ship your package to you using a private shipping company such as UPS.
Your order will be placed in a styrofoam cooler and shipped frozen and packaged with dry ice (solid carbon dioxide).
(Dry ice is harmful if eaten or swallowed. Dry ice is extremely cold and may cause severe frostbite if it comes in contact with bare skin. Dry ice must be handled carefully. Do no touch to skin, mouth, or eyes. Do not put in drinks. Do not eat. Keep out of the reach of children. To dispose of dry ice: After removing your food items, leave the wrapped dry ice inside the insulated cooler with the lid closed and place the cooler in a well-ventilated area. Within 24 hours, the dry ice will have fully evaporated.
If dry ice has melted prior to delivery, don’t be alarmed. It may fully evaporate prior to delivery. If your product is “refrigerator cold,” simply return it to the freezer.)
RE-HEATING YOUR ENTRÉE
The key word here is “Re-Heating”. Please remember the contents in your entrée are completely cooked when they arrive. For best results we recommend thawing your entrée completely before re-heating. If you have the time, we also suggest arranging your thawed contents on a microwave safe plate prior to re-heating. If you don’t have the time to thaw and plate your meal like many of our customers that’s okay too, the container your entrée comes in is microwave and oven safe. When using a microwave; place frozen entrée inside and cook on high for 2 minute intervals until contents are hot. For the oven, preheat to 350, replace plastic film with aluminum foil and place entrée on a baking sheet. Bake for 30-45 minutes or until contents are hot. Please take caution when handling hot items.
CAN I PURCHASE MORE MEALS?
You can always purchase additional meals at any time. We will charge you the same amount that we are reimbursed by Medicaid for your meals. Additional shipping and handling fees will apply. To order, please call 1-866-735-0921.