BILLING, SHIPPING & RETURNS

Billing

MEDICAID

Home-delivered meals are reimbursed through the Medicaid waiver program and thus are authorized by Medicaid. A Medicaid recipient must first contact their Medicaid agency or Medicaid representative and request a meal waiver application. Once the completed application is returned to Medicaid, a subsequent evaluation will be scheduled to determine eligibility. Each eligible participant is guaranteed under the Medicaid provision of “freedom of choice” to specify the provider of their choice for the services they would prefer.

DIRECT PAY

All orders placed online will be processed through PayPal Payments. If you choose a direct payment gateway to complete your purchase, then PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read PayPal’s Terms of Service here or Privacy Statement here.

Shipping

Homestyle Direct will ship your entrees anywhere in the continental United States. We work very close with our shipping partners to ensure that you will receive your entrees in a timely manner.

After your order has been shipped, you will receive tracking information. If any issues arise regarding your shipment, please call 1-800-463-3339 to file a complaint with a Premier Customer Service Representative.

Returns

If you have any questions or concerns about your order, please contact our customer service department immediately to resolve any issues at CustomerService@homestyledirect.com or by toll-free phone at 1-866-735-0921 Option 0.