Following the meal waiver approval, Medicaid will issue an authorization directly to the meal provider of the participant’s choice. The authorization will specify the number of meals the participant is approved to receive each month. It is the responsibility of the provider to contact each participant to begin and administer the service. This may take several weeks to process and complete.

Once a new authorization is received, a new client profile is created on our proprietary software, which tracks the member’s unique requirements, preferences, and information. A new member introductory call is initiated by our Homestyle Direct new member team. We will verify all member information, review the program, inquire about any nutritional needs, allergies, diets and dislikes, and assist with selecting your first order or sending a variety of meals based on your needs.

Home-delivered meals are reimbursed through the Medicaid waiver program and are authorized by Medicaid. A Medicaid recipient must first contact their Medicaid agency or Medicaid representative and request a meal waiver application. Once the completed application is returned to Medicaid, a subsequent evaluation will be scheduled to determine eligibility.

A delivery schedule will be determined on your first confirmation call from our customer service team. You will have the option of bi-monthly or monthly delivery, and can be changed as needed to suit your needs. The majority of our members prefer a monthly delivery as this offers the most daily choices, limits the number of deliveries to your home, and allows for extra meals to be on hand in case of emergencies. To track our current delivery calendar, download our helpful calendar tool here.

If we are unable to reach you, a shipping date and meal quantity will be selected for your first order based on your referral authorization. We will call daily before the scheduled shipping week to attempt to notify you of your delivery date.

If you would like to receive text messages about your meal plan, Login then select the ‘Text Messaging’ tab.

After your first order is placed, you’ll be given a login and password to order online, phone, email, or fax.

Our customer service team will make monthly calls to check-in and ensure you received meals in good condition and are satisfied with your selections. Feedback is stored in your member profile and can be used to assist you in placing your next order.

Automatic deliveries will be sent to you if you are unable to place your next order or we cannot reach you. We will not interrupt your meal delivery service unless you opt-out.

Automatic deliveries will be sent to you and the meals will be the same as your previous selections. We will not interrupt your meal delivery service unless you opt-out.

Homestyle Direct is not restricted to provide meals due to age, location, dietary restrictions or disabilities.